We believe that the less information we know about you, the better. After all, it is impossible to lose, misuse, or abuse information we don’t have. To the extent that we have control over your data or data about you, we see ourselves as custodians of that data on your behalf.
We only store information to identify your team (specifically the Slack team id) and the url of your password server, this information is used to comunicate the passwords requests with the respective password server.
We do not store any personal information or usage information.
When you create a password server you will create it with a BIP39 seed. Your BIP39 seed is created by yourself.
It is extremely important that you understand that anyone with your BIP39 seed will be able to generate your secret and master keys and can access your Secure Data. It is equally important that you keep a copy in a safe place for your own reference, because future access to your Secure Data depends on having it. We will never ask you for your seed, and you should never send either to anyone.
Due to the nature of our design and the sensitivity of the information you entrust to us (even in encrypted form), it may not be possible for us to help you with certain customer service requests.
You are the owner of your data, whenever this data is in Amazon S3 service owned by you. You are free to move or delete this data in any moment and you are also able to decrypt it by generating your private and public key from your BIP39 seed.
You have the right to know what we know about you and to see how that data is handled. You may request a screenshot of what we can see about you in our back office systems. However, to protect customer privacy, such requests must be carefully authenticated beyond demonstrating control of the customer’s email address.
As long as we only store your team id and server URL, you can request in any time that we delete this data permanently and after seven days this data will leave also the backups.
We do not engage in or support cross-service tracking.